Prior to the installation of Mitrefinch’s Time and Attendance Solution (TMS) the hotel used an alternative system, but it wasn’t calculating hours worked to their satisfaction and simply couldn’t handle the extent of their requirements. “Controlling our labour cost is a number one priority. With 300 employees in a busy 24-7 operation, we need a system to correctly calculate hours worked, breaks taken, paid leave, time off in lieu and Sunday premiums as well as managing complex rostering requirements. Compliance with the Working Time Directive is also increasingly critical.”
“Quite a few of us had worked with Mitrefinch TMS at other hotels previously. We knew it would provide a complete solution to our employee time and attendance management requirements. We replaced our old system with Mitrefinch Biometric time clocks in 2009.”
“The installation of TMS was completed to our specific requirements in 4 days, allowing us to carry on with our business. TMS has automated all key processes – Heads of Department roster staff, manage employee time and attendance and check anomalies”.
“We regularly run reports to ensure that hours worked, breaks taken, time off and sickness are paid correctly and are in accordance with legislation. We can now provide staff with details of holiday and time in lieu entitlements on demand rather than having to calculate on an individual basis.”
“TMS is successfully linked to Sage MicrOpay and has delivered a definite improvement to the Payroll process. Due to the nature of this industry people work irregular hours and TMS ensures that staff receive correct entitlements.”
Time and cost savings
“Impressive cost savings are achieved as the functionality allows for rosters to be prepared within predefined budgets. If a roster is going over budget, revisions can be made easily. I would have no doubt that within the year TMS will have paid for itself.”
“The HR Department has experienced a dramatic reduction in the amount of time required to handle the general queries that arise daily. Every department has been able to reduce the amount of time spent dealing with general administration and employee management issues.”
Best system for the hospitality sector
“The real benefit of TMS is that we have more control over processes as the information we need to work efficiently is readily available. All departments agree that TMS is a very user-friendly system to work with. Monday mornings are now less stressful than previously, due to the dependability and simplicity of TMS.”
“The level of technical support available from Mitrefinch is very good; they are always more than helpful. I have worked with TMS in a number of small, medium and large hotels – all with differing rules and requirements from a time management system. I can say for certain that TMS is an essential management system and works equally well in each of these operations – in my experience it is the best time management system for the Hospitality Sector.”
The Burlington Hotel is supported by Mitrefinch’s Irish operation, Advance Systems Ireland (ASI).
For more information on the Burlington Hotel see: www.burlingtonhotel.ie